Privacy Policy
Last Updated: April 1, 2025
1. Introduction
Welcome to Digital Spy Group. We value your trust and are committed to ensuring that your personal data remains safe, confidential, and used only for its intended purpose. This Privacy Policy outlines how we collect, process, store, protect, and disclose your information when you interact with our website https://digitalspygroup.com, communicate with us, or use our products and services.
We adhere to applicable privacy laws, including (where applicable) the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and India’s Information Technology Act. By accessing our site or providing us with personal data, you consent to the practices described herein. If you do not agree with these terms, please refrain from using our website or services.
We regularly update our policies to reflect changes in our services, legal requirements, or business operations. This document provides transparency into how we handle your data and your rights in relation to it. We encourage you to review this policy periodically.
2. Information We Collect
We collect information in several ways to provide, improve, and protect our services. The information we gather may include:
a. Information You Provide Directly
- Personal Details: This includes your name, email address, phone number, mailing address, and job title. This information is collected when you fill out forms, subscribe to newsletters, or create an account.
- Business Information: We collect your company name, industry, size, and specific service requirements when you engage with us for a project or consultation.
- Service Requests: Detailed project descriptions, timelines, and goals are collected when you submit forms for quotes or consultations. This helps us understand your needs and provide accurate proposals.
- Communications: The content of emails, chats, and feedback surveys you submit to us is recorded to help us provide better customer support and improve our services.
b. Information Collected Automatically
- Usage Data: We automatically collect information about how you interact with our website. This includes your IP address, browser type and version, device identifiers, referral URLs, time spent on pages, and navigation patterns. This data helps us analyze website performance and user experience.
- Technical Data: Information about your operating system, screen resolution, language settings, and approximate geographic location is collected to optimize our website for your specific device and region.
- Log Files: Automated logs track server errors, user requests, and site performance metrics to ensure the stability and security of our services.
c. Cookies, Pixels, and Similar Technologies
- Cookies: We use cookies to maintain session security, save user preferences, and provide personalized content and targeted marketing.
- Tracking Pixels: We may use pixels to monitor interaction with our emails and advertisements, which helps us measure the performance of our marketing campaigns.
- Analytics Tools: We utilize third-party platforms like Google Analytics to better understand visitor behavior and improve our website's functionality.
d. Information from Third Parties
In some cases, we may receive information about you from third-party sources, such as marketing partners, social media platforms, or publicly available databases. This information is used to help us verify identity, prevent fraud, or tailor our marketing efforts to better suit your interests.
3. How We Use Your Information
We use collected data for the following purposes and with a legitimate business interest in mind:
- Service Delivery: To process your service requests, deliver projects on time, and communicate important updates regarding your projects.
- Personalization: To customize your experience on our website by providing content, offers, and recommendations that are relevant to your interests and preferences.
- Customer Support: To efficiently respond to your queries, provide assistance, and resolve any technical or service-related issues you may encounter.
- Security & Fraud Prevention: To monitor and detect suspicious activity, enforce our security measures, and protect our systems and data from unauthorized access or malicious attacks.
- Marketing & Promotion: To send you newsletters, promotional content, and invitations to events or webinars, but only if you have explicitly opted in to receive such communications.
- Analytics & Performance Monitoring: To analyze user engagement, measure the effectiveness of our marketing, and continuously improve our website functionality and service offerings.
- Legal Compliance: To meet regulatory obligations, including required record-keeping, and to respond to lawful requests from government or law enforcement agencies.
4. Disclosure of Your Information
We will **never sell** your personal data to third parties. However, we may share it in the following limited circumstances:
- With Service Providers: We may share your data with trusted third-party vendors and service providers who assist us in operating our business. This includes hosting companies, analytics providers, payment processors, and marketing agencies. These parties are bound by strict confidentiality and data protection agreements.
- With Business Partners: For joint projects or collaborations that you have explicitly engaged in, we may share relevant information with our business partners to facilitate the delivery of the service.
- For Legal Reasons: We may disclose your information when required by law, court order, or government request to comply with legal processes or protect our rights.
- In Corporate Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction. We will notify you of any such change in ownership.
- To Protect Our Rights: If disclosure is necessary to prevent fraud, address security threats, or protect our intellectual property and the safety of our users, we may share your information.
5. Data Retention
We retain your personal data for as long as it is needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The retention periods are determined based on the nature of the data and the purpose for which it was collected.
- Active Projects: Data related to active projects is kept for the duration of the project and for up to 3 years post-completion for reference and legal compliance.
- Marketing Data: This data is retained until you unsubscribe or request deletion.
- Legal Obligations: Certain tax, audit, or business records may be retained for up to 7 years to comply with legal and regulatory requirements.
After the retention periods expire, we securely delete or anonymize your data to prevent unauthorized access.
6. Cookies and Tracking Control
Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide a better user experience. Our cookies help us:
- Maintain session security and keep you logged in.
- Save your user preferences and settings.
- Provide personalized content and targeted marketing.
- Monitor site usage and improve performance.
You have the option to manage or disable cookies in your browser settings. However, please note that some website features may not function properly without cookies. You can also use browser extensions or third-party tools to control tracking technologies.
7. Your Privacy Rights
Depending on your jurisdiction and the applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request and obtain a copy of the personal data we hold about you.
- Right to Correction: You can request us to update or correct any inaccurate or incomplete information we have about you.
- Right to Deletion: You have the right to request the permanent removal of your personal data from our systems under certain circumstances.
- Right to Restriction: You can request that we limit certain data processing activities.
- Right to Portability: You may have the right to receive your data in a structured, machine-readable format and to have it transferred to another data controller.
- Right to Withdraw Consent: You have the right to withdraw your consent for marketing communications or specific processing activities at any time.
To exercise any of these rights, please send your request to hello@digitalspygroup.com. We will respond within the legally required timeframe.
8. International Transfers
Your information may be processed outside your home country, including in India and the UAE, where we have operational bases. When transferring data internationally, we implement robust safeguards to ensure your data remains protected. These safeguards include:
- Using **Standard Contractual Clauses (SCCs)** approved by relevant regulatory bodies.
- Implementing strong **data encryption** measures to protect data in transit and at rest.
- Applying **restricted access controls** to ensure only authorized personnel can access your data.
By using our services, you consent to your information being transferred to these locations.
9. Children’s Privacy
Our services are not designed for individuals under 16 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected information from a child under 16, we will take immediate steps to promptly delete that data from our records.
10. Third-Party Links
Our site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices, content, or data collection policies of these external sites. We encourage you to review their privacy policies before sharing any personal information with them.
11. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. Any updates will be posted on this page with a new “Last Updated” date. For significant changes, we may also choose to communicate them to you via email or through website notifications. Your continued use of our services after any changes indicates your acceptance of the revised policy.
12. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us using the information below: